Activation screen messages
What each line on the Activate REDKEYS screen means and what to do.
The line shows under the SERIAL NUMBER field. Correcting the e-mail or the serial clears it; then choose Activate again.
Type the e-mail you used for the purchase
The e-mail is empty or incomplete. Type the exact purchase e-mail.
This serial number looks mistyped · copy the whole line from your purchase e-mail
The serial is not in the XXXX-XXXX-XXXX-XXXX-XXXX format. Copy the whole line from the purchase e-mail and paste it with the right mouse button › Paste. The serial is also in your account.
No license found for this e-mail and serial number
The e-mail and the serial are not from the same purchase. Use the e-mail you bought with — it is in your account, under Serial number › Show serial and e-mail.
All device slots are in use · release one in your account
The licence is already on 2 devices, listed below with the last time each was seen. Free one in your account (how to free one) and choose Activate again.
This device was released from your license
This device was freed in your account. To use it here again, activate with your e-mail and serial.
No internet connection · the activation needs it once
Connect the computer to the internet and choose Activate again.
The server is busy. Try again in a few minutes
Wait a few minutes and try again.
The server could not be reached
Check the connection and try again. If it persists, contact support.
License is no longer valid
The licence was cancelled, for example after a refund. If you think this is a mistake, contact support.
This serial number is for another product
It is the serial of another product. Use the REDKEYS serial, in your account.
License could not be verified
Try again in a few minutes. If it persists, contact support with the exact line.